Delivery 

1. We require that a person over the age of 18 is present at the property, unless otherwise agreed.
2. Photographs will be taken by the team as proof of delivery and/or installation. A signature from the customer may also be required.
3. In the event that we cannot gain access to deliver your item(s), and if no one is available at the property, then you may be charged a re-delivery cost.

Installation 

1. There must be a suitable solid level base that is inline with the manufacturer’s guidelines prepared before the installers arrive on the day . Foundation requirements can be found here: Manufacturers Foundation Requirements.  
2. We require that a person over the age of 18 is present at the property, unless otherwise agreed. This is particularly important so the installers can check you are happy with the siting of the product prior to the commencement of installation, and for the installers to familiarise you with your new building after the build is complete. 
3. At the address there must be free parking or a suitable loading/unloading area with free parking close by. Permit holders only roads will require you to provide a permit advance of the team’s arrival. 
4. Electricity must be available on request.
5. There must be clear and safe access, and be no more than 40 metres to the assembly site. 
6. We are unable to carry a shed through your property. If a shed or garden building must be taken through a home, then you must do this before the assembly team arrives.
7. There must be 60cm of working room around all sides of the shed or garden building (excludes storage boxes)
8. All vegetation such as trees, bushes, grass etc. must be cut back prior to arrival. 
9. Manholes and drains in the area must be covered, free from mess and clean. 
10. If you have pets, the area must be free of any mess and properly cleaned before the assembly takes place. 
11. We may ask for dogs to be kept away from the area whilst the assembly is taking place.  
12. The customer is required to check that all of the parts have been delivered, if there are missing or damaged parts, then this will need to be raised with the retailer. 
13. Late notice cancellations on booked installations may be chargeable in full
14. If the team arrives to find the base is not suitable, access is poor, the area is hazardous, parts are missing or damaged, no one is available at the property on the pre booked installation date or any of the other terms noted above, then the job may not be able to go ahead, but the booking will still have to be paid in full. 
15. If a base disclaimer waiver is signed in the event your base does not meet the required guidelines, and as a result the assembly build time takes longer then the allocated time slot given then this will be chargeable at £80+ VAT per hour (Chargeable in 30 minute increments)
16. In the event your assembly build time takes longer than the allocated time slot given, due to the team needing to carry out additional works that were not previously agreed, this will be chargeable at £80+ VAT per hour (Chargeable in 30 minute increments)
17. In the unfortunate event your assembly booking needs to be postponed by us, we will notify you as soon as reasonably possible,  we will not be held liable for any costs / losses incurred resulting from any such delay.